Privacy Policy

This document is published by virtue of the legal requirement under the provisions of the Information Technology Act, 2000 that require intermediaries to publish the rules and regulations, privacy policy and terms for access or usage of their website/mobile app and is primarily governed by Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.


Munch is an online tool for helping independents, freelancers, and creators manage their financial and administrative aspects of their business and income sources by collaboration, money management, and metrics and is affiliated to Grayscale Technologies Private Limited (Company), a private limited company having its registered office at (We, Us or Our), which expression shall mean and include its affiliates, successors and permitted assigns) and provides certain services on website (Website) and application "Munch app" (Munch App) is owned by Company. The Website and Munch App is hereinafter collectively referred to as the "Platform". This Platform is owned by the Company and operated by the name of "Munch". Grayscale Technologies Private Limited, with offices at Flat No. 502, Rio Grande Fortleza, FP 72CTS, 210 Kalyani Nagar, Pune, Maharashtra 411014, India, hereinafter referred to as Munch value your trust & respect your privacy. Hence, we maintain the highest standards for secure transactions and user information privacy. Please read the following statement to learn about our information gathering and dissemination practices. This Privacy Policy provides you with details about the manner in which your data is collected, stored & used by us. By using/accessing the Munch website as defined for business and/or personal use, indicate that the user understands, agrees and consents to this privacy policy. The term "User" for the purposes of this Privacy Policy shall mean You, in the capacity of an individual, a guest user, browser and/ or representative of an entity, who visits, accesses, uses, downloads, deals with, avails Services and/ or transacts through Munch Platform. For the purpose of this Policy, wherever the context so requires "You" or "Your" shall mean User and the term "We", "Us", "Our" shall mean Munch.

Amendment of Privacy Policy

Our Privacy Policy is subject to change at any time without notice and the same shall be updated and available on Munch website from time to time. Though every effort would be made to keep you informed of the changes, if any, to the policy, you are kindly advised to review the policy periodically.

Scope and Applicability

This Privacy Policy is applicable to all users of Munch including merchants, customers, business partners, agents whether registered or non-registered accessing products and services on the website.

Information Collection

We collect information directly from you when you register for a new account with Munch. We also collect information if you post a comment on our websites or ask us a question through phone or email; We collect information that helps us improve your overall experience. We ask you for information such as your name, address, contact details, payment details in order to deliver our products and services to you; We collect information such as your incomes, deductions, taxes, and other sensitive confidential information deemed necessary to provide you for financial management and execution services; We gather generic web metrics such as page views, user behaviour, link flow and any other standard information that modern browsers provide such as your IP, browser details; We may act as an intermediary and may provide financial execution services. To enable this, we would need to complete your KYC (Know Your Customer) in accordance with regulatory / government and legal agencies and authorities; your information may be provided / verified or updated in this process with respective regulatory agencies as per the regulations applicable at that time. For purpose of execution of investments, your information may be provided to registered eReturn intermediaries / Asset Management Company’s (AMC) / Registrar and Transfer Agent’s / KYC Registration Agency’s / Central KYC Registry and others, as applicable, in accordance with the regulations; We may use tracking tools like Google Analytics and browser cookies for collecting information about your usage of our website; and The third-party social media site will give us certain information about you when you link those accounts to your registered Munch account. This could include your name, email address, and related information.

Use of Information

We use your information to manage your account and to communicate with you; We may use your information to take up or investigate any complaints/claims/disputes; We use your information to conduct audits and for record keeping purposes and We use your information to undertake research and analytics for offering or improving our products/services and their security and service quality.

Sharing of Information

We do not share your information to anyone outside of Munch for marketing or solicitation purposes; We may however share your information with teams within Munch for new product development and customer engagement purposes; We record your returns in accordance with government regulations and standard Information Management Policy; We may access and/or disclose your information if it is necessary to comply with the law or legal process, to protect or defend Munch. For example, we may be required to cooperate with regulators or law enforcement action such as a court order, subpoena or search warrant and We may disclose your information if required by financial institutions to verify, mitigate or prevent fraud or to manage risk or recover funds in accordance with applicable laws/regulations.

Storage and Retention Information

We store your data on online servers ensuring best possible protection from our end. We intend to protect it in encrypted format and also take back-up at defined intervals to ensure there is minimum data loss in case of any unfortunate server crash; We retain your information after we cease providing Services to you, even if you close your Munch account, to the extent necessary to comply with our legal and regulatory obligations, and for the purpose of fraud monitoring, detection, and prevention and We also retain your information to comply with our tax, accounting, and financial reporting obligations, where we are required to retain the data by our contractual commitments to our financial, technology, and API partners, and where data retention is mandated by the payment methods that we support. Where we retain data, we do so in accordance with any limitation periods and records retention obligations that are imposed by applicable law. Our APIs are pass through APIs, hence we store only transactional data (number of calls made, which APIs are called, billing information etc.) which are received from our API subscribers. Sensitive and personal data of API clients that flow through our platform only passes through our servers and is not retained with Munch.

Information Security

We take various steps and measures to protect the security of your information from loss, misuse, and alteration of the information under our control. We use industry-standard measures to protect the Personal Information that is stored in our database. We limit access to your Personal Information to those employees and contractors who need access to perform their job functions, such as our customer service personnel; We work with security experts to review our security procedures; We comply with applicable laws and industry standards; We use encryption to send and receive your information securely and We ensure our staff are trained to safeguard your privacy.


If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and Munch’s Terms and Conditions of Use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India and exclusive jurisdiction of the courts located at Pune, India.

Service Alerts and Emails

You hereby authorise and give consent to Munch to send, either through itself or through any third party service provider, from time to time various information/alerts/ SMS/other messages or calls or commercial communication, and other services on the telephone numbers provided to Munch, whether these numbers are registered with National Do Not Call Registry/listed in National Customer Preference Register or not. You also agree not to hold Munch or its third-party service provider liable/institute complaint under the Telecom Commercial Communications Customer Preference (TRAI) Regulations, 2010 or such other applicable regulations including any amendment thereof, as may be applicable from time to time. We may send you emails, messages and other marketing communications about Munch products and services, invite you to participate in our events or surveys, or otherwise communicate with you for marketing purposes, provided that we do so in accordance with the consent requirements that are imposed by applicable law. If you no longer want to receive marketing-related emails from us, you may opt-out via the unsubscribe link included in such emails. We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages that are required to provide you with our Services. If you no longer want to receive marketing-related calls from us, you may submit a request. We will try to comply with your request(s) as soon as reasonably practicable.

Grievance Policy

Any complaints, abuse or concerns with regards to the use, processing and disclosure of Information provided by you or breach of these terms should immediately be informed by submitting a request to Munch. Your privacy is extremely important to us. Upon acceptance of these Terms of Use, you confirm that you have read, understood and unequivocally accepted our Privacy Policy.